Privacy Policy
Draft — to be reviewed
What information we collect
We collect your name, contact details (email, phone), location/postcode, details of your jewellery, photographs you share with us, and any notes you provide when you submit an enquiry or attend an appointment.
Why we collect it
To respond to your enquiry, arrange and carry out at-home jewellery cleaning appointments, and keep accurate service records.
How we use it
To contact you about your enquiry, manage your appointment, complete a customer declaration and cleaning record at the appointment, and (where you have consented) send occasional updates and offers.
How we store it
Your information is stored securely in our private customer management system. Only Bobbie Dazzler has access. We retain records for as long as needed to provide our service and to meet our legal obligations.
Photos of jewellery
Photographs you provide before an appointment, and photographs taken during the appointment, are stored as part of your service record so we can document the condition of your pieces.
Customer declarations and service records
At your appointment we will complete a written customer declaration and a record of the cleaning carried out. These are retained as part of our service history.
Marketing consent
We will only contact you with marketing where you have specifically opted in. You can opt out at any time by emailing us.
How to request deletion or correction
You can ask us to update or delete your information at any time by contacting info@bobbiedazzler.uk.
Contact
info@bobbiedazzler.uk